Refund policy
30-Day Refund Policy
We want you to love your purchase — but if you're not completely satisfied, we’re here to help.
You have 30 days from the date of delivery to request a return or refund. To be eligible, items must be:
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Unworn and in their original condition
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In original packaging (including any jewelry boxes or pouches)
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Accompanied by proof of purchase
To initiate a return, please contact us at powellopalco@gmail.com with your order number and reason for the return. We’ll provide you with instructions for sending your item back.
Please note:
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.
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Refunds will be issued to your original payment method within 5–10 business days of receiving your return.
Non-refundable items:
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Gift cards
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Sale items marked as final sale
If you have any questions, don’t hesitate to reach out — we're always happy to help!