Shipping policy
At Powell Opal Co LLC, we’re committed to getting your opal jewelry to you safely and efficiently. Please read our shipping policy carefully before placing your order.
Domestic Shipping (U.S.)
We offer free economy shipping on all orders within the United States.
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Carrier: USPS, UPS, or similar (depending on location and order size)
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Estimated delivery time: 5–8 business days after processing
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Processing time: Orders typically ship within 2–3 business days
You will receive a shipping confirmation email with tracking once your order has shipped.
Need it faster? We may offer expedited shipping options at checkout for an additional fee.
International Shipping
We ship worldwide! International shipping rates are calculated at checkout based on your location and order weight.
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Carrier: Varies by country (typically USPS, UPS, DHL, or local postal services)
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Estimated delivery time: 7–21 business days after processing
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Processing time: 2–3 business days
🧾 Customs, Duties & Taxes
International orders may be subject to import taxes, customs duties, and fees, which are not included in the shipping cost. These charges are the responsibility of the recipient and are determined by your country’s customs office.
Order Processing & Fulfillment
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All orders are processed Monday–Friday, excluding U.S. holidays.
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Orders placed on weekends or holidays will begin processing the next business day.
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If there is any delay in shipping your order, we’ll notify you by email.
Shipping Delays or Issues
Please note that delivery estimates are provided by the carrier and are not guaranteed. Powell Opal Co LLC is not responsible for delays caused by:
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Weather, natural disasters, or pandemics
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Customs clearance
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Carrier issues or incorrect delivery addresses provided at checkout
If your package is marked as “delivered” but you haven’t received it, please contact the carrier directly for more information. We’re happy to assist, but we are not responsible for lost or stolen packages after delivery confirmation.
Questions?
If you have any questions about your shipment, please email us at powellopalco@gmail.com.
We're happy to help!